Light the tea light for the bottom of the warmer or flip the switch or button on for an electric warmer.Place the wax melt into the dish of the warmer.If using single wax melts or cubes, skip this step. If you are using purchased wax melts that come in chocolate bar-form, break off one piece of wax melt.Trimming the wick to 5mm (when the wax has set) is the easiest way to prevent this. Long, or crooked wicks can create high flames, smoking, or sooting.If you see a flaming wick come close to the vessel wall, extinguish the flame and straighten the wick to prevent the vessel from cracking. Burning for too long can cause the wick to move, or slant. After extinguishing the flame with a snuffer, centre and straighten the wick.Keep the wax pool clear of wick trimmings and matches, as debris in the wax can act as a secondary wick, encouraging your candle to burn faster.Make sure you stop burning your candle when 10mm of wax remains at the bottom, keeping an eye on a burning candle when the wax is low.Burning for longer periods (over four hours) can cause the wick to move, or slant. Burning for less time can cause the candle to 'tunnel', which leaves a build-up of wax around the vessel's sides. Burn regular-sized candles for one and a half to two hours at a time. Light your candle in a well-ventilated room, away from drafts, or fans, which can cause sooting (black marks on the vessel), or rapid, uneven burning. If more than 15 business days have passed since we’ve approved your return, please contact us at To Care For Your Candle Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method within 10 business days. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll also need the receipt or proof of purchase. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging (if applicable). Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items). You can always contact us for any return question at and issues Please note that returns will need to be sent to the address on the shipping label provided. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags and in its original packaging (if applicable). We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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